Shipping Policy
We are committed to providing you with a premium shopping experience. Below is our shipping policy to ensure transparency at every step of your purchase.
Processing Time
- Once your order is placed, we will process it within 1-3 business days to ensure prompt shipping.
Estimated Shipping Times
- United States: 5-10 business days
- Canada: 7-12 business days
- Europe: 10-15 business days
- Other Countries and Regions: 12-20 business days
Note: Shipping times may be delayed due to circumstances such as public holidays, peak seasons, or unforeseen events.
Shipping Fees
- All orders qualify for free shipping; there are no additional shipping charges.
Taxes and Duties
- Your order may be subject to import duties or VAT, determined by local customs, which are the responsibility of the buyer.
Tracking Information
- All orders come with a trackable shipping number. Once shipped, you will receive an email with a tracking link to monitor your package's progress.
If you have any questions or special requests, please feel free to contact us at austin@velayhome.com. We are here to assist you!