Safety

 

At Dreamflame, your safety is our top priority. We are committed to providing you with electric fireplaces that not only offer warmth and ambiance but also adhere to the highest safety standards. Here are some key safety features and guidelines to ensure your peace of mind when using our products:

 

1.Read the instruction manual carefully: Please ensure to thoroughly read and understand all instructions and warnings in the user manual accompanying the product. Failure to correctly follow these instructions and warnings may result in serious consequences, including property damage, severe injury, or even death.

 

2.Follow complete guidance: Customers are responsible for fully reading and adhering to all instructions and warnings accompanying Dreamflame products. These guidelines are intended to ensure you use the product correctly, minimizing potential risks and hazards.

 

3.Inspect the product carefully: Before use, inspect the product for any damage and ensure all parts and accessories are intact. If any abnormalities or questions arise, immediately cease usage and contact our customer service team for assistance.

 

4.Communicate issues promptly: If you encounter any problems or concerns during use, cease usage immediately and contact us by sending an email to dreamflame@dreamflamefireplaces.com. Our team will endeavor to assist you in resolving the issue and ensure your safety and satisfaction.

 

5.Product certification and testing: All our products undergo rigorous testing and hold certifications such as SGS, FCC, CSA, RoHS, and others. This means that our products comply with internationally recognized safety and performance standards, providing you with peace of mind.

 

Dreamflame is committed to providing you with safe and reliable products and services, understanding that safety is paramount. Thank you for choosing our products, and if you have any questions or need assistance, please feel free to contact us.